Frequently Asked Questions

Choosing the Right Underpad

How do I choose the right disposable underpad size?

17 × 24 inch underpads are a compact option for chairs, wheelchairs, smaller surfaces, and light everyday protection. 23 × 36 inch underpads provide broader coverage for beds, larger chairs, and larger areas.

Which underpad is best for more absorbency?

For more absorbency, choose a larger pad or compare the absorbency details on each product listing. If you are deciding between two products, contact us with the product names or sizes and we will help you compare them.

How many underpads come in a pack?

Pack quantity varies by product and is shown in the product title and product details. Please review the specific listing before ordering to confirm the total count.

Disposable and Washable Underpads

What is the difference between disposable and washable underpads?

Disposable underpads are single-use and convenient for everyday cleanup, travel, or quick changes. Washable underpads are reusable, machine-washable options for continued adult-care or pet use.

Are washable underpads machine washable?

Yes. Our washable underpads are reusable and designed to be machine washed for continued use. Please follow the care instructions on the product listing or package.

Should I choose an adult or pet washable underpad?

Adult washable underpads are designed for beds, chairs, and adult-care use. Pet washable pads are intended for crates, furniture, floors, and other pet-care needs.

Can disposable underpads be used for pets?

Yes. Disposable underpads can help protect floors, furniture, crates, and other surfaces for pet care. Choose a size that provides enough coverage for your pet and the area you want to protect.

Foodservice Products

Are your cups, lids, and foodservice items sold in bulk?

Yes. Many foodservice products are sold in case quantities for home, business, restaurant, office, and event use. The exact quantity is listed on each product page.

What does case quantity mean?

Case quantity is the total number of units included in one full case. The product title and description show the specific count, such as cups, lids, containers, or pads per case.

Do cups come with lids?

Some products include lids and some are sold separately. Please check the product title, photos, and description to confirm exactly what is included before ordering.

How do I find a lid that fits my Dart or SOLO cup?

Please use the item number printed on the cup or lid package to confirm compatibility. If you share that Dart or SOLO item number with us, we can help identify the correct matching lid or cup.

Orders and Support

How can I track my order?

Once your order ships, tracking information is sent to the email address used at checkout. You can also use the order lookup option in chat for help finding your order status.

What should I do if my order arrives damaged?

Please contact us with your order number and clear photos of the package and item. We will review the issue and help with the next step.

What if I received the wrong item or something is missing?

Please contact us with your order number and a photo of what you received. We will review the order and help resolve the issue.